Select Page

Terms and Conditions


Legal Notice

These are the legal terms and conditions (“Terms”) under which we supply the products (“Products”) listed on this website to you. Please read these Terms carefully before ordering any Products. Using our website indicates that you accept these Terms together with our Privacy Policy. If you do not accept these Terms and our Privacy Policy please do not use our website.

About Us

This website is owned and operated by Candinon Ltd (“We”).  We are registered in England and Wales under company number 10227222 and have our registered office at No.33 Cathedral Road, Cardiff, Wales, CF11 9HB.

We are registered with the Information Commissioner’s Office in compliance with the Data Protection Act 2018 under licence number ZA190581.


You may only purchase Product from us if:

  • you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);
  • you are an authorised user of the credit or debit card or payment account used to pay for your order; and;
  • you are a UK resident.


After you submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.  Your order will not be processed until payment is received in full.

As soon as you place your order, we start to process your order which means you will not be able to change it before delivery but may be able to return your Product in accordance with our Returns policy.


We offer free delivery on all Products.  Normal delivery time is 3-7 business days.  (Business days exclude weekends and bank holidays).  We deliver to all of the UK with standard delivery.

If no one is available at your address to take delivery and the Product cannot be posted through your letterbox or left in a safe place, and we are unable to make deliver the Product to you within a reasonable time we may end our contract with you.  We will refund any money you have paid in advance for the Product we have not been able to provide but may deduct or charge reasonable compensation for any costs we incur as a result of you breaking the contract.


You have 30 days, from the day you receive it, to send something back.  Re-pack the Product(s) in its original packaging where possible or in something non see-through, sealable and waterproof.

You will be liable for the cost of the return postage and refunds will only be processed once the Product has arrived at our warehouse.  If your Product does not make it back to us, you will need to open a dispute with the carrier.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning Product after they have been, or Product returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. 

Faulty Product

If you consider that any Product we have supplied is faulty, please notify us using the contact details on the website.

If you discover that your Product is faulty after 14 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid.

Intellectual Property Rights

All and any intellectual property rights in the Products shall be owned by us or our licensors. All such rights are reserved.

We own all intellectual property rights, copyright or trademarks used in the website and its content including without limitation the design, text, graphics and all software and source codes.


If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

Our maximum liability to you under these Terms is limited to the value of the Products purchased which give rise to such a claim, and in no event shall we be liable for any losses in excess of such value.

We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which we may not exclude or limit our liability under any applicable law.


The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although we have made every effort to display and print the colours of the Products accurately, we cannot guarantee that your device’s display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.

All Products and prices displayed on our website are subject to change without notice. Changes may be made to the Terms at any time without notice by updating this posting. The Terms and prices that apply to your purchase will be those that are displayed on our site when you place your order.

The website and Products are provided “AS IS” and “AS “AVAILABLE”.  We do not warrant, guarantee or make any representations regarding the use of the website or Products in terms of availability, accuracy, reliability, current-ness, completeness, functionality, intended purpose or otherwise.  We do not represent or warrant that the website will operate error-free, uninterrupted or in a manner that will meet your requirements.  We hereby disclaim any and all warranties, express or implied, including, without limitation, any warranties of title, non-infringement, merchantability or fitness for a particular purpose.

Links from our website

This website may contain links to third-party websites.  We are not responsible for the content on any linked website and we accept no responsibility for any loss or damage suffered due to your use of them.  We provide these links as we believe it may assist you and other visitors to our website but by providing the link, we do not in any way approve the linked website or anything contained therein.


No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver, to be effective, must be in writing.


If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

Entire Agreement

These Terms together with our disclaimer and any policies we have in force from time to time constitute the entire agreement between us and you and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between us and you.

Governing Law

These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit the exclusive jurisdiction of the English courts.